TERMS & CONDITIONS

**Last updated: 6th January 2025**

Welcome to Symmbols

These terms and conditions outline the rules and regulations for the use of [www.symmbols.com](http://www.symmbols.com). By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use **Symmbols** if you do not accept all of the terms and conditions stated on this page.

1. Definitions

- **"Company"** refers to **Millennial Essentials Ltd**, Company Registration Number **14436073**.

- **"Customer"** refers to any individual or entity purchasing products from the website.

- **"Products"** refers to the items available for sale on the website.

2. Acceptance of Terms

By placing an order with us, you confirm that you have read, understood, and agree to be bound by these terms and conditions.

3. Changes to Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on this website. It is your responsibility to review these terms periodically.

4. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content are error-free. If a product is listed at an incorrect price, we reserve the right to cancel your order.

5. Ordering and Payment

To place an order, you must provide accurate personal information and payment details. By placing an order, you authorise us to charge your payment method for the total amount of your order.

6. Delivery

All UK orders come with free standard delivery. However customers have the opportunity to upgrade their delivery service for a fee if they wish. International orders qualify for free delivery if the order value is £125 and over. We aim to dispatch orders within **1 working day**.

7. Returns/Exchanges and Refunds

Orders cannot be canceled after placement. Returns accepted within 14 days of delivery, subject to:

Process:

Email hi@symmbols.com to get your return started and current return address

Items must be unworn and in original condition with all packaging

Returns MUST use tracked shipping service

Retain proof of postage until refund processed

Fees:

Original shipping fees non-refundable

Return shipping costs paid by customer

Refunds processed to original payment method

Untracked returns may not qualify for refund if lost

8. Special Offers

Our website periodically offers the following promotions:

"Buy One, Get One 25% Off" - Second item of equal or lesser value

"Buy Two, Get Third Free" - Free item will be of equal or lesser value

These promotions cannot be combined with other discounts or offers. Discounts apply automatically to qualifying items at checkout. We reserve the right to modify or end promotions at any time without notice.

9. Warranty Policy

All our jewellery pieces come with a **1-year warranty** against manufacturing defects to the metal during the manufacturing process. The warranty covers loose gemstones, excluding those damaged from wear and tear. 

**What the warranty does not cover**:

- Items altered in any way post-purchase.

- Normal wear and tear, such as scratches or dents.

- Damage from daily life, accidents, misuse, or improper care.

- Loose or lost gemstones due to everyday wear.

- Damage or discolouration of plating caused by normal wear and tear.

- Failure to follow our care instructions.

The warranty begins on the date of purchase and is not renewed upon any replacements. If we cannot repair any manufacturing defects, we will send you a replacement. If your item is out of stock, you will have the option to choose any item up to the value of your original purchase. 

To make a warranty claim, please email our care team at **hi@symmbols.com** with your order number and consent to start the warranty claim process.

10. Liability

To the fullest extent permitted by law, we exclude liability for any indirect, incidental, or consequential damages arising from your use of this website or your purchase of products.

11. Product Use

METAL SENSITIVITIES AND ALLERGIES
While our jewellery is crafted with quality materials, some individuals may experience skin sensitivities to metals. If you have known metal allergies or particularly sensitive skin, we recommend:

• Consulting with your healthcare provider before wearing any jewellery

• Should you experience any discomfort or irritation, please remove the jewellery immediately

Please note that individual skin reactions vary, and customers are responsible for understanding their own sensitivities. We cannot guarantee that our pieces will be suitable for those with metal allergies.

12. Prohibited Uses

You agree not to use the website for any unlawful purpose or in a manner that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website. Prohibited activities include, but are not limited to:

- Engaging in fraud or deceptive practices.

- Uploading or transmitting viruses or other harmful code.

- Attempting unauthorized access to any part of the website or its systems.

- Copying, reproducing, or distributing any content from the website without prior written permission.

- Posting harmful, offensive, or illegal content in user-generated areas.

13. User Responsibilities

You are responsible for your interactions with other users and agree to comply with all applicable laws and regulations. You must not engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.

14. Mobile Terms of Service
Last updated: Sept. 18, 2025

The Symmbols mobile message service (the "Service") is operated by Symmbols (“Symmbols”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Symmbols’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Symmbols through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Symmbols. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Inspire or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Symmbols mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Inspire or email hi@symmbols.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

15. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions about these terms and conditions, please contact us at:

- Email: hi@symmbols.com

- Business Address: Millennial Essentials Ltd, 85 Great Portland Street, London, W1W 7LT (please note: this is not a returns address, please email us at hi@symmbols.com to get your return started)