RETURNS/REFUND POLICY

We offer a 14-day returns/exchange for all customers. The return/exchange window starts from the day you receive your order.
Please take care when trying on your items as we do not accept returns with signs of any ware or damage in line with our policy.

TO QUALIFY FOR A RETURN/EXCHANGE:

*Items must be in their original condition without signs of wear or damage
*Items returned by mail must be in all original packaging (tags, box, and pouch included)
*No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
PROCESS:
*Contact us at hi@symmbols.com to get your return started
*Returns MUST be sent via tracked service
*Untracked returns are sent at customer's risk and may not qualify for refund if lost
*Customers must retain proof of postage until refund is processed
FEES:
*Please kindly note return shipping fees are the customers responsibility. We currently do not offer free returns at this time
*Original shipping fees are non-refundable
ARE RETURNS FREE? +

Please also note that any returns shipping fees are the responsibility of the customer. We do not offer free returns at this time.

We are not responsible for any returns lost in transit; we therefore recommend using a secure tracked/signed for service.

HOW DO I RETURN MY ORDER? +
TO QUALIFY FOR A RETURN/EXCHANGE:

*Items must be in their original condition without signs of wear or damage
*Items returned by mail must be in all original packaging (tags, box, and pouch included)
*No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
PROCESS:

*Please email our customer care team at hi@symmbols.com to get your return process started.
*Returns MUST be sent via tracked service
*Untracked returns are sent at customer's risk and may not qualify for refund if lost
*Customers must retain proof of postage until refund is processed
FEES:
*Please kindly note return shipping fees are the customers responsibility. We currently do not offer free returns at this time
*Original shipping fees are non-refundable

All refunds will be made within 5 business days of receipt as per the original method of payment.
CAN I EXCHANGE MY ITEM? +
We offer 14-day exchange for all customers. The exchange window starts from the day you receive your order.
TO QUALIFY FOR AN EXCHANGE:

*Items must be in their original condition without signs of wear or damage
*Items returned by mail must be in all original packaging (tags, box, and pouch included)
*No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

PROCESS:

*Please email our customer care team at hi@symmbols.com to get your return process started.
*Returns MUST be sent via tracked service
*Untracked returns are sent at customer's risk and may not qualify for refund if lost
*Customers must retain proof of postage until refund is processed
*Exchanged items will be dispatched on a free delivery service, delivery can take up to 7 working days from your return being processed.
FEES:
*Please kindly note return shipping fees are the customers responsibility. We currently do not offer free returns at this time
*Original shipping fees are non-refundable

All refunds will be made within 5 business days of receipt as per the original method of payment.